Buy our sleep sets direct
To buy this product you can simply call Poids Plume be sure to indicate the name of the design and the colours you want. Your order will be processed within 3 to 4 days following receipt.
If the item(s) you want is(are) not in stock and must be manufactured, we will notify you before proceeding and ask that you please allow 4 weeks for delivery.
We also offer personalized service. If you like, you can meet the designer in her studio, and talk about different colour choices and matches. It is our pleasure to personalize our customer relationships.
Buy our products online
Once you finish browsing this site, you can go to either of the sites below to purchase items online.
Etsy
Choose the items you want in the desired sizes, then click Add to cart, then Checkout to complete the billing and shipping information and pay via PayPal, which accepts different methods of payment.
Once PayPal verifies your credit information and clears your payment, you will receive an order confirmation and an invoice via e-mail within 48 hours following your purchase. We will process your order within 3 working days following your purchase, and ship it via Canada Post Regular Parcel service (within Canada), which means you should receive your order within 2 to 10 working days, depending where you live. If you would like a tracking number for your parcel.
Shipping and delivery times
Your order will be processed within 3 working days following purchase. We ensure that our inventory is restocked regularly; unless otherwise indicated, all items offered for sale are usually in stock, in all sizes. If any item in your order will require manufacturing or is no longer available, we will quickly let you know by e-mail and refund your money immediately.
Unless specifically requested by you (an extra charge will apply), items will be shipped by Canada Post and should take from 2 to 10 days to arrive (starting from the shipping date; the time it takes to process your order is not included). We cannot be liable for any late shipment or damage in transit (Canada Post service includes insurance).
In the case of online orders, processing and delivery fees will be added to the total purchase price.
Refunds, returns and exchanges
To ensure the utmost customer satisfaction, we inspect every article of clothing before shipping. If, however, you are not satisfied with an item because it is the wrong size or colour, or a defect in quality, you may return it to us at your expense within 14 days of receipt for an exchange or a full refund.
Clothing that has been worn, washed or is damaged for a reason other than a manufacturing defect cannot be returned, exchanged or refunded.
To ensure proper management of returns, please e-mail us at infopoidsplume.ca before returning any item.
Only items purchased online can be returned directly.
Please send them back to us in the original packaging, or similar, and include a copy of the invoice as well as a brief explanation of why you are not satisfied.
The purchaser is responsible for the shipment. Be sure to send it via a postal service that includes package tracking (e.g., waybill) and insurance on the merchandise.
If the package is lost or damaged, we will not be able to refund you or exchange the merchandise. Please allow 2 weeks following our receipt of the merchandise for the refund or exchange to be completed.
Sales conditions and policy
Prices are listed in Canadian currency and exclude applicable taxes on merchandise and shipping costs. If you are outside Canada and wish to pay in foreign currency, please contact us. Items may be returned within 14 days of receipt of the order by the purchaser. The purchaser must obtain authorization via e-mail before returning merchandise for exchange or refund. Clothing that has been worn, washed or damaged by the customer cannot be returned under any circumstances.
The customer agrees to the stated terms and conditions of online sales. Any change with respect to the stated clauses resulting from an agreement between the purchaser and seller must be clearly set down in writing. The sale will not be completed unless all conditions are complied with. The applicable legislation governing the contract between the parties is that of Canada, and the court of competent jurisdiction in case of dispute is that of Montréal, Québec.
Prices listed online are subject to change without notice.
Thank you very much for your trust and your interest.
It is a pleasure to be able to share and exchange with people who have similar tastes and concern for the environment.
Poids Plume will not disclose any private information that you provide to us as part of the online sales process. This information is collected solely for the purpose of the sale.
